Frequently asked questions about Under 19s multi-operator passes and tickets

Please contact us, if your question isn’t answered on our website.

How do I get a smart Under 19 PhotoCard?

You can apply for your PhotoCard online and it will be sent to your home address within 10 working days.

You will need proof of age to apply. A passport or driving licence will be fine, and a photo. Remember if you are under 16 your parent or guardian will need to apply for you.

You can also head to a Bus Station Travel Centre, they will take your photo for you, but you will still need to bring along your proof of age document. 

Under 19 PhotoCards are free.

What happens if I lose my PhotoCard?

You can report your lost PhotoCard by logging in to your account where you can also order a replacement PhotoCard. There will be a £5 charge for ordering a replacement. Products on your registered lost PhotoCard may be able to be transferred onto your new PhotoCard, however it will have the same expiry date as the original ticket. You will need to visit a Bus Station Travel Centre with your new card to do this.