MCard Mobile FAQs

MCard Mobile is an app that allows you to buy a range of tickets that provide virtually unlimited travel on any bus*or train operator’s services within West Yorkshire. The app is available for Android and iOS devices and produces digital bus and train tickets stored within the app. So now there’s no need to download tickets to a plastic MCard.

*Excludes special services

In the future, new tickets may only be developed for sale on the MCard Mobile app. The new all-day Bus & Rail DaySaver tickets, Single Trip tickets and Under 19 termly and annual tickets are only available on MCard Mobile.

The app is free to download and is available to mobile phones using iOS 13.0 and Android 5.0 versions or later.

For Android phones - Search for MCard Mobile in the Play Store Apps category and download it from the Google Play Store.

For iOS phones - Search for MCard Mobile in the Apple Store.

MCard Mobile needs an internet connection to buy, activate and refresh tickets. You don’t need a connection to view or scan your tickets but make sure you stay logged in to MCard Mobile as you can’t sign in without one. For security purposes, if you have not had a connection for over 5 days your ticket will not work until you refresh it by connecting to the internet.

1. Download the app from the Google Play or Apple Stores.
2. Register your details (name, email address and password) to create an account.
3. Click on the verification email link sent to your email address.
4. On logging in for the first time select the User Group that applies to you, whether you are under 19, between 19 and 25, a mature student or an adult. If you select any other User Group than adult you need to provide your date of birth so you can purchase concessionary tickets.
5. Select a ticket type in the Buy Ticket screen. Tap on Buy Ticket.
6. Enter your name, address and payment details. By saving your details in our secure payment processing system (Sagepay/Opayo), future purchases will be quicker and easier. Pay Now.
7. Tap on Back to Ticket Wallet and your ticket will show under Available.

No. Your ticket will be digital and stored on your android or iOS device. But you may require identification depending on which ticket you purchase.

Yes, if you have bought an Under 19 or Under 26 or Student ticket, you may be asked by bus drivers and train conductors to prove your entitlement to use that discounted ticket. There are a number of identity documents that will be accepted.

• Anyone under 26 years old can show their Under 16, 16-18 or 19-25 or Student PhotoCard, a passport, driver’s licence or NUS card.
• Mature students must carry their 19-25 or Student Photocard to prove entitlement to use Under 26 or Student tickets. They must be full-time students.

The app is split into three sections:

1. Ticket Wallet – your wallet holds your activated, available and expired tickets.
2. Buy Tickets - the app will list the products best suited to you, select one and view further details about that ticket before you purchase it.
3. Profile and Help – this section contains links to the Help Centre with further information on MCard, FAQs, the MCard rail zones, T&Cs, Privacy Statement, information about MCard tickets, along with a Journey Planner, a Safety Feedback form, Call MetroLine button and buttons to Restore Tickets, Change Password and Log Out 

You can buy a ticket several months in advance. Simply activate the ticket when you want to travel.

No, not with the current release of the MCard Mobile. The app has been developed to be used by the user of the mobile. This means that you should download the app and install it on your friend’s or child’s mobile device.

We accept Mastercard, Visa or Visa Debit. You can buy one ticket per transaction and a receipt will be emailed to you.

Payments are taken directly by Sagepay, a recognised payment processor. You have the option to save your card details for repeat purchases. These details are stored securely within Sagepay and not in the app on your phone. For every repeat purchase you will be asked for your CV2 number.

Yes, you will receive an email which is your receipt.

If you buy a ticket but do not activate it, you can request a refund by ringing MetroLine on 0113 245 7676.

MCard offers a wide range of products based on user groups, travel modes, times and duration. By selecting a user group and providing your date of birth, the app will automatically present you with the most appropriate tickets.

You can ring MetroLine on 0113 245 7676 and staff will change your user group. Alternatively, you can create a new account with a different email address.

Please check you have entered all the details correctly. The email has to be a valid and correctly formatted address i.e. name@gmail.com. The password must contain at least 8 characters, of which 1 must be in upper case, 1 in lower case and 1 a number.

Almost all MCard bus, bus & rail and Leeds City Park & Ride tickets are available to buy on the MCard Mobile app (except for adult annual tickets and rail only tickets).

Refresh the Ticket Wallet by swiping down or tap the Reload Ticket button and it should appear in the Available or Active sections. Check your ticket has not expired. Make sure that payment has been made by checking your email for a receipt and payment taken from your bank account. If you activated your ticket on a different device you can use the Restore Tickets button in the Profile and Help screen. If the ticket does not appear in your Ticket Wallet, ring MetroLine on 0113 245 7676 and they can investigate the issue.

Check you have an internet connection. Refresh your Ticket Wallet by swiping down, make sure you have a ticket in the Available section and select it to activate.

No. You need to create an account within the new MCard Mobile App.  The existing Android MCard App and the new MCard Mobile App are not connected.

Check you have connected with the internet in the last 5 days.  Increase the brightness on your phone. If your screen is cracked or dirty it may affect the ability of the ticket to be scanned. You can still travel with a valid ticket as you can show the screen to the bus driver and they can physically check the ticket details for validity.

If you log out and sign back into your account it will refresh your ticket but only do this if you have an internet connection (otherwise you won’t be able to sign back into your app account).

You won’t be able to access your MCard Mobile tickets so will need to buy a different ticket via cash or card.

The ticket is locked to the device it was activated on. If you change your device and need your ticket transferring use the Restore Tickets button in the Profile and Help screen otherwise you can contact Metroline on 0113 245 7676 and they will arrange for the ticket to be transferred.

Please contact us via CustomerFeedback@westyorks-ca.gov.uk or call MetroLine on 0113 245 7676 (7am-8pm Mon-Sat, 8am-8pm Sun).