General FAQs

  • Here is a list of the most frequently asked questions about multi-operator passes and tickets.
    Please contact us, if your question isn’t answered on our website.

     
  • What are MCards?

    MCards are travel smartcards designed to offer unlimited, multi-operator travel on bus and train services within West Yorkshire.  There are different types of MCard available based on your age and how often your travel.

    Why choose MCard?

    Easier, more convenient, quicker and great value-for-money.  With an MCard, you’ll be able to travel anywhere in West Yorkshire using a single ticket, valid on most services, so there’s no hunting for change to buy a separate ticket for every journey.  The MCard touch technology will help to get you on buses faster and through rail stations more quickly. It’s easy to top-up at over 700 Payzone outlets in West Yorkshire, and at selected rail and bus stations.

    How do I top up my MCard with travel?

    Once you've got your MCard and you want to add the travel here's what you can do...

    • Visit one of the 700 West Yorkshire Payzone outlets, just look out for the MCard logo.

    • Download the MCard app for android phones from the Google play store. This amazing app will let you buy, and then load tickets direct to your MCard from your android phone. 
      Yes, that means you can buy and load your travel anytime, anywhere. You can also use the MCard app to check what travel you have left on your card, it’s all quite clever...

    • Head to a rail station ticket machine

      Leeds, Batley, Burley Park, Crossgates, East Garforth, Garforth, Headingley, Horsforth, New Pudsey, Woodlesford, Apperley Bridge, Bingley, Bradford F Square, Bradford Int, Burley in Wharfedale, Castleford, Crossflats, Frizinghall, Guiseley, Menston, Normanton, Saltaire, Sandal & Agbrigg, Shipley, Wakefield Kirkgate, Ben Rhydding, Fitzwilliam, Halifax, Ilkley, Keighley, Hebden Bridge, Moorthorpe, Mytholmroyd, Slaithwaite, South Elmsall, Sowerby Bridge, Steeton & Silsden, Todmorden


    • Head to a Bus Station ticket machine

       Bradford Interchange, Castleford, Huddersfield, Leeds and Pontefract

    • Pop in to one of the Bus Station Travel Centres

    How do I use my MCard?

    When travelling by bus or train, simply place your MCard on a smart reader on the bus or smart-enabled rail gate.
    TOUCH - BEEP - GO.
    You will need to hold it on the smart reader until the card has been read properly. This is usually shown by a green light and an audible beep.